1. Custom & Bespoke Orders

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A £50 deposit per knife is required to secure all custom and bespoke orders. The deposit contributes towards purchasing materials in accordance with the specifications agreed and approved by the customer. Any amount retained following cancellation will be subject to applicable consumer law and proportionate to costs and losses reasonably incurred.

Changes to an agreed design, materials or specifications may incur additional charges, which must be agreed upon before work proceeds.

Knives genuinely made to the customer's specifications or clearly personalised may be exempt from the statutory change-of-mind cancellation right. This does not affect rights relating to faulty, damaged or misdescribed goods.

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2. Materials & Laserwork

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Materials selected and approved by the customer through photographs, email or other communication are considered the agreed selection. Refunds will not be offered solely because the customer dislikes the materials received, provided they match the agreed selection and were accurately represented. Statutory rights remain unaffected.

Orders involving laser engraving or other laserwork must be paid for in full before work commences. Completed laserwork that qualifies as personalised may be exempt from change-of-mind cancellation rights. This does not affect any applicable statutory rights.

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3. Stock Items & Online Cancellations

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For eligible stock purchases made through our website or by emailed invoice, customers generally have 14 days from the day after receiving their order to notify us of cancellation, followed by a further 14 days to return the goods.

Returned items must be handled with reasonable care. Where permitted by law, deductions may apply for diminished value caused by handling beyond what is necessary to inspect the item.

Customers are responsible for return postage for change-of-mind cancellations where this has been communicated before purchase and applicable law permits it.

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4. Return Shipping & Refunds

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Please contact Coppertop Customs before returning an item. Returns should be sent using UPS with an appropriate age-verification service, where available and required, and must comply with the carrier's shipping restrictions.

For eligible cancellations, original delivery charges will be refunded in accordance with applicable law, generally covering the least expensive standard delivery option offered. Refunds will be processed within the legally required timeframe.

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5. Faulty Items & Workmanship

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If your knife is faulty, damaged or does not match the agreed specification, please contact us with details of the issue. Depending on the circumstances and your statutory rights, remedies may include repair, replacement, a price reduction or refund. Necessary costs will be handled in accordance with applicable consumer law.

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6. How to Cancel an Order or Request a Return

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To cancel an eligible order or request a return, please contact us using the details below. Clearly state your order number and whether you wish to cancel your order or report a fault.

You may use the following wording:

“I hereby give notice that I wish to cancel my order [order number], placed on [date] and received on [date].”

Please retain a copy of your cancellation email for your records. Nothing in this section prevents you from exercising any other valid cancellation rights available under applicable law.

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7. Contact Details

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Business: Coppertop Customs
Email: coppertopcustoms@outlook.com
Telephone: 07403826232

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8. Statutory Rights

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Nothing in this policy excludes or limits your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where applicable law provides greater protection, your statutory rights will prevail.