At Coppertop Customs, each Custom knife is handmade to order and inspected before leaving the workshop. Please read the following policy before placing an order.

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Custom & Bespoke Orders

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A £50 deposit per knife is required for all custom or bespoke orders. This deposit is non-refundable.

Once an order has been placed, any changes to the agreed design, materials or specification may incur additional charges.

Custom and bespoke knives are non-refundable and cannot be returned simply because you have changed your mind.

If a custom knife develops an actual fault with the blade or workmanship, please contact us. We will assess the issue and, where appropriate, endeavor to repair the knife and return it to you.

Laserwork

Custom orders that include laser engraving or other laserwork must be paid for in full before any laserwork is undertaken.

Once laserwork has been completed, the item cannot be cancelled or returned due to a change of mind.

 

Stock Items

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Returns are accepted on stock items within 14 days of receipt.

The customer is responsible for the cost of returning the item to us.

The item must be returned in the same condition as it left the workshop. It must be unused and free from damage, alterations or signs of use.

If the item is not returned in the same condition, a refund may not be issued.

Once the item has been received and inspected, any applicable refund will be processed.

 

Faulty Items

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If you believe your knife has a genuine manufacturing or workmanship fault, please contact us as soon as possible with details of the issue. We will assess the knife and, where appropriate, arrange a repair or other suitable resolution.

This policy does not affect your statutory rights under UK consumer law.